Occupational Certificates

LearnMe offers Occupational Certificates that will assist businesses in training and educating their staff.

The Quality Council for Trades and Occupations (QCTO) manages the Occupational Qualifications Sub-Framework (OQSF) — one of three integrated sub-frameworks of South Africa’s National Qualifications Framework. Occupational Certificates are Full Qualifications or Part Qualifications registered on the OQSF by SAQA, developed in direct response to the country’s skills development priorities and the evolving needs of the labour market.

These qualifications are designed to produce highly skilled, competent professionals who are recognised across industries and contribute meaningfully to South Africa’s economic growth.

At LearnMe, we offer Occupational Certificates that provide learners with a nationally recognised qualification and employers with a workforce equipped for the demands of their sector.

Occupational Certificate: Dozer Operator
(NQF 2)

Call Us: 012 000 8613

Qualification Title: Occupational Certificate: Dozer Operator
Qual ID: 117025
NQF Level: 2
Credits: 43

Purpose:
The purpose of this part-qualification is to prepare a learner to operate as a Dozer Operator. A Dozer Operator operates the equipment to doze and spread, level, backfill and rip material to specified areas. The Operator also pushes the scraper for additional equipment power. A qualified learner will be able to operate the equipment safely and efficiently.

Rationale:
This Dozer Operator part-qualification is important to address the skills of the current and future employees serving the construction industry. The construction industry will draw the learners from the cohort of current unemployed youth and provide them with a standardised Dozer Operator part-qualification that will assist in providing the skills necessary for employment.

The construction industry is critical for the reduction of unemployment in the economy. However, for the industry to be effective, a skilled workforce is critical. Properly trained Dozer operators will improve productivity. This part-qualification will enhance the mobility of qualified operators and improve opportunities for self-employment and employment. The health and safety of employees will also be enhanced.

Qualifying learners will progress based on their certification, qualification, grading and experience. This part-qualification will also create opportunities for new market entrants. Opportunities will now exist for qualified learners to progress to:

  • Continuous Bucket Trencher Operator.
  • Grader Operator.
  • Water Cart Operator.
  • Sideboom Operator.
  • Construction Plant Supervisor.
  • Earthwork and Layer Works Hand.
  • Road Drainage Hand. 

This part-qualification is made up of the following compulsory Knowledge, Practical Skill Modules and Work Experience Modules:

Knowledge Modules

  • 734201-000-KM-01, Workplace Fundamentals, Level 2, 10 Credits.
  • 734201-000- KM-03, Information Technology for Construction Environment, Level 2, 5 Credits.
  • 734201-000- KM-04, Principles of Construction and Construction Environment, Level 2, 5 Credits.
    Total number of credits for Knowledge Modules: 20

Practical Skill Modules

  • 734201-000-PM-15, Operate Wheeled Dozer, Level 2, 5 Credits.
    Total number of credits for Practical Skill Modules: 5

Work Experience Modules

  • 734201-000- WE-01, Participate in the Daily Start-up Planning Meeting, Level 2, 3 Credits.
  • 734201-000-WE-03, Conduct Plant Operational Inspection, Level 2, 5 Credits.
  • 734201-000- WE-04, Procedures for Operation of Earth Moving Equipment, Level 2, 10 Credits.
    Total number of credits for Work Experience Modules: 18 
  1. Prepare equipment for operation (NQF Level 2)
  2. Operate the equipment safely and efficiently according to original equipment
    manufacturer (OEM) specifications (NQF Level 2)
  3. Communicate and report operational performance (NQF Level 2)

NQF Level 1 with mathematics and English literacy

Occupational Certificate: Service Truck Operator
(NQF 2)

Call Us: 012 000 8613

Qualification Title: Occupational Certificate: Service Truck Operator
Qual ID: 117027
NQF Level: 2
Credits: 43

Purpose: 
The purpose of this part-qualification is to prepare a learner to operate as a Service Track Operator. A Service Truck Operator operates equipment to service other equipment within the construction environment. A qualified learner will be able to operate the equipment safely and efficiently.

Rationale:
This Service Truck Operator part-qualification is important to address the skills of the current and future employees serving the construction industry. The construction industry will draw the learners from the cohort of current unemployed youth and provide them with a standardised Service Truck Operator part-qualification that will assist in providing the skills necessary for employment.

The construction industry is critical for the reduction of unemployment in the economy. However, for the industry to be effective, a skilled workforce is critical. Suitably trained Service truck operators will improve productivity. This part-qualification will enhance the mobility of qualified operators and improve opportunities for self-employment and employment. The health and safety of employees will also be enhanced.

Qualifying learners will progress based on their certification, qualification, grading and experience. This part-qualification creates opportunities for new entrants in the market. Opportunities will now exist for qualified learners to progress to:

  • Continuous Bucket Trencher Operator.
  • Grader Operator.
  • Water Cart Operator.
  • Sideboom Operator.
  • Construction Plant Supervisor.
  • Earthwork and Layer Works Hand.
  • Road Drainage Hand. 

This part-qualification is made up of the following compulsory Knowledge, Practical Skill Modules and Work Experience Modules:
 

Knowledge Modules

  • 734201-000-00-13KM-01, Workplace Fundamentals, Level 2, 10 Credits.
  • 734201-000-00-13KM-03, Information Technology for Construction Environment, Level 2, 5 Credits.
  • 734201-000-00-13KM-04, Principles of Construction and Construction Environment, Level 2, 5 Credits.
    Total number of credits for Knowledge Modules: 20

Practical Skill Modules

  • 734201-000-00-13PM-09, Operate a Surface Tracked Dozer, Level 2, 5 Credits.
    Total number of credits for Practical Skill Modules: 5

Work Experience Modules

  • 734201-000-00-13WM-01, Participate in the Daily Start-up Planning Meeting, Level 2, 3 Credits.
  • 734201-000-00-13WM-03, Conduct Plant Operational Inspection, Level 2, 5 Credits.
  • 734201-000-00-13WM-04, Procedures for Operation of Earth Moving Equipment, Level 2, 10 Credits.
    Total number of credits for Work Experience Modules: 18
  1. Prepare equipment for operation (NQF Level 2)
  2. Operate the equipment safely and efficiently according to original equipment
    manufacturer (OEM) specifications (NQF Level 2)
  3. Communicate and report operational performance (NQF Level 2)

NQF Level 1 with mathematics and English literacy

Occupational Certificate: Surface Grader Operator
(NQF 2)

Call Us: 012 000 8613

Qualification Title: Occupational Certificate: Surface Grader Operator
Qual ID: 117011
NQF Level: 2
Credits: 51

Purpose:
The purpose of this part-qualification is to prepare a learner to operate as a Surface Grader Operator. A Surface Grader Operator operates the grading equipment to grade, level, cut slopes and rip and mix materials in a processing environment. A qualified learner will be able to operate the equipment safely and efficiently.

Rationale:
This Surface Grader Operator part-qualification is important to address the skills of the current and future employees serving the construction industry. The construction industry will draw the learners from the cohort of current unemployed youth and provide them with a standardised Surface Grader Operator part-qualification that will assist in providing the skills necessary for employment.

The construction industry is critical for the reduction of unemployment in the economy. However, for the industry to be effective, a skilled workforce is critical. Properly trained Surface Grader operators will improve productivity. This part-qualification will enhance the mobility of qualified operators and improve opportunities for self-employment and employment. The health and safety of employees will also be enhanced.

Qualifying learners will progress based on their certification, qualification, grading and experience. This part-qualification creates opportunities for new entrants in the market. Opportunities will now exist for qualifying learners to progress to:

  • Continuous Bucket Trencher Operator.
  • Tractor Operator.
  • Water Cart Operator.
  • Sideboom Operator.
  • Construction Plant Supervisor.
  • Earthwork and Layer Works Hand.
  • Road Drainage Hand.

This part-qualification is made up of the following compulsory Knowledge, Practical Skill Modules and Work Experience Modules:
 

Knowledge Modules

  • 734201-000-00-07 KM-01, Workplace Fundamentals, Level 2, 10 Credits.
  • 734201-000-00-07 KM-03, Information Technology for Construction Environment, Level 2, 5 Credits.
  • 734201-000-00-07 KM-04, Principles of Construction and Construction Environment, Level 2, 5 Credits.
    Total number of credits for Knowledge Modules: 20

Practical Skill Modules

  • 734201-000-00-07 PM-01, Establish and Prepare the Work Area, Level 2, 3 Credits.
  • 734201-000-00-07 PM-03, Operate a Grader, Level 2, 10 Credits.
    Total number of credits for Practical Skill Modules: 13

Work Experience Modules

  • 734201-000-00-07 WM-01, Participate in the Daily Start-up Planning Meeting, Level 2, 3 Credits.
  • 734201-000-00 WM-03, Conduct Plant Operational Inspection, Level 2, 5 Credits.
  • 734201-000-00-07-WM-04, Procedures for the operation of earth-moving equipment, Level 2, 10 Credits.
    Total number of credits for Work Experience Modules: 18
  1. Prepare equipment for operation (NQF Level 2)
  2. Operate the equipment safely and efficiently according to original equipment
    manufacturer (OEM) specifications (NQF Level 2)
  3. Communicate and report operational performance (NQF Level 2)

NQF Level 1 with mathematics and English literacy

Occupational Certificate: Tractor Operator
(NQF 2)

Call Us: 012 000 8613

Qualification Title: Occupational Certificate: Tractor Operator
Qual ID: 117014
NQF Level: 2
Credits: 43

Purpose:
The purpose of this part-qualification is to prepare a learner to operate as an Operate a tractor to move dirt, debris or other items, as well as heavy tow equipment or transport storage containers. A qualified learner will be able to operate the equipment safely and efficiently.

Rationale:
This Tractor Operator part-qualification is important to address the skills of the current and future employees serving the construction industry. The construction industry will draw the learners from the cohort of current unemployed youth and provide them with a standardised Tractor Operator part-qualification that will assist in providing skills necessary for employment.

The construction industry is critical for the reduction of unemployment in the economy. However, for the industry to be effective, a skilled workforce is critical. Properly trained Tractor operators will improve productivity. This part-qualification will enhance the mobility of qualified operators and improve opportunities for self-employment and employment. The health and safety of employees will also be enhanced.

Qualifying learners will progress based on their certification, qualification, grading and experience. The part-qualification will also create opportunities for new entrants in the market. Opportunities will now exist for qualified learners to progress to:

  • Continuous Bucket Trencher Operator.
  • Grader Operator.
  • Water Cart Operator.
  • Side Boom Operator.
  • Construction Plant Supervisor.
  • Earthwork and Layer Works Hand.
  • Road Drainage Hand. 

This part-qualification is made up of the following compulsory Knowledge, Practical Skill Modules and Work Experience Modules: 

Knowledge Modules

  • 734201-000-00-14-KM-01, Workplace Fundamentals, Level 2, 10 Credits.
  • 734201-000-00-14KM-03, Information Technology for Construction Environment, Level 2, 5 Credits.
  • 734201-000-00-14KM-04, Principles of Construction and Construction Environment, Level 2, 5 Credits.
    Total number of credits for Knowledge Modules: 20

Practical Skill Modules

  • 734201-000-00 PM-10, Operate a Tractor, Level 2, 5 Credits.
    Total number of credits for Practical Skill Modules: 5

Work Experience Modules

  • 734201-000-00-14WM-01, Participate in the Daily Start-up Planning Meeting, Level 2, 3 Credits.
  • 734201-000-00-14WM-03, Conduct Plant Operational Inspection, Level 2, 5 Credits.
  • 734201-000-00-14WM-04, Procedures for Operation of Earth Moving Equipment, Level 2, 10 Credits.
    Total number of credits for Work Experience Modules: 18
  1. Prepare equipment for operation (NQF Level 2)
  2. Operate the equipment safely and efficiently according to original equipment manufacturer (OEM) specifications (NQF Level 2)
  3. Communicate and report operational performance (NQF Level 2)

NQF Level 1 with mathematics and English literacy

Occupational Certificate: Water Cart Operator
(NQF 2)

Call Us: 012 000 8613

Qualification Title: Occupational Certificate: Water Cart Operator
Qual ID: 117010
NQF Level: 2
Credits: 46

Purpose:
The purpose of this part-qualification is to prepare a learner to operate as a Water Cart Operator. A Water Cart Operator operates equipment dispensing water onto the road surface to suppress dust. A qualified learner will be able to operate the equipment safely and efficiently.

Rationale:
This Water Cart Operator part-qualification is important for current and future employees serving the construction industry. The construction industry will draw the learners from the current unemployed youth and provide them with a standardised Water Cart Operator part-qualification that will assist in attaining employment.

The construction industry plays an important role in the reduction of unemployment in the economy. However, for the industry to be effective, a skilled workforce is critical. Suitably trained Water Cart Operators will expand the required skills base. The Water Cart part-qualification will improve opportunities for self-employment and employment, as well as mobility.

Qualifying learners will progress based on their certification, qualification, grading and experience. The part-qualification will also create opportunities for new entrants in the market. Opportunities exist for employees with this part-qualification to progress to:

  • Continuous Bucket Trencher Operator.
  • Water Cart Operator.
  • Construction Plant Supervisor.
  • Earthwork and Layer Works Hand.
  • Road Drainage Hand.

This part-qualification is made up of the following compulsory Knowledge, Practical Skill Modules and Work Experience Modules: 

Knowledge Modules

  • 734201-000-00-04KM-01, Workplace Fundamentals, Level 2, 10 Credits.
  • 734201-000-00-04KM-02, Information Technology for Construction Environment, Level 2, 5 Credits.
  • 734201-000-00-04KM-03, Principles of Construction and Construction Environment, Level 2, 5 Credits.
    Total number of credits for Knowledge Modules: 20

Practical Skill Modules

  • 734201-000-00-04PM-01, Establish and Prepare the Work Area, Level 2, 3 Credits.
  • 734201-000-00-04-PM-14, Operate Water Cart, Level 2, 5 Credits.
    Total number of credits for Practical Skill Modules: 8

Work Experience Modules

  • 734201-000-00-04WM-01, Participate in the Daily Start-up Planning Meeting, Level 2, 3 Credits.
  • 734201-000-00-04WM-03, Conduct Plant Operational Inspection, Level 2, 5 Credits.
  • 734201-000-00-04WM-04, Procedures for Operation of Earth Moving Equipment, Level 2, 10 Credits.
    Total number of credits for Work Experience Modules: 18
  1. Prepare equipment for operation (NQF Level 2)
  2. Operate the equipment safely and efficiently according to original equipment manufacturer (OEM) specifications (NQF Level 2)
  3. Communicate and report operational performance (NQF Level 2)

NQF Level 1 with mathematics and English literacy

Occupational Certificate: Surface Tracked Dozer
(NQF 2)

Call Us: 012 000 8613

Qualification Title: Occupational Certificate: Surface Tracked Dozer
Qual ID: 117026
NQF Level: 2
Credits: 43

Purpose:

The purpose of this qualification is to prepare a learner to operate a Surface Tracked Dozer. A Surface Tracked Operator operates the equipment to doze and spread, level, backfill and rip material to specified areas. The Operator also pushes the scraper for additional equipment power. A qualified learner will be able to operate the equipment safely and efficiently.

Rationale:

This Surface Tracked Dozer Operator part-qualification is important to address the skills of the current and future employees serving the construction industry. The construction industry will draw the learners from the cohort of current unemployed youth and provide them with a standardised Surface Tracked Dozer Operator part-qualification that will assist in providing the skills necessary for employment.

The construction industry is critical for the reduction of unemployment in the economy. However, for the industry to be effective, a skilled workforce is critical. Properly trained Surface Tracked Dozer operators will improve productivity. This part-qualification will enhance the mobility of qualified operators and improve opportunities for self-employment and employment. The health and safety of employees will also be enhanced.

Qualifying learners will progress based on their certification, qualification, grading and experience. This part-qualification creates opportunities for new entrants in the market. Opportunities will now exist for qualified learners to progress to:

  • Continuous Bucket Trencher Operator.
  • Grader Operator.
  • Water Cart Operator.
  • Sideboom Operator.
  • Construction Plant Supervisor.
  • Earthwork and Layer Works Hand.
  • Road Drainage Hand.

This part-qualification is made up of the following compulsory Knowledge, Practical Skill Modules and Work Experience Modules: 

Knowledge Modules

  • 734201-000-00-14-KM-01, Workplace Fundamentals, Level 2, 10 Credits.
  • 734201-000-00-14KM-03, Information Technology for Construction Environment, Level 2, 5 Credits.
  • 734201-000-00-14KM-04, Principles of Construction and Construction Environment, Level 2, 5 Credits.
    Total number of credits for Knowledge Modules: 20

Practical Skill Modules

  • Practical, 734201-000-00-14PM-09, Operate a Surface Tracked Dozer, Level 2, 5 Credits.
    Total number of credits for Practical Skill Modules: 5

Work Experience Modules

  • 734201-000-00-14WM-01, Participate in the Daily Start-up Planning Meeting, Level 2, 3 Credits.
  • 734201-000-00-14WM-03, Conduct Plant Operational Inspection, Level 2, 5 Credits.
  • 734201-000-00-14WM-04, Procedures for Operation of Earth Moving Equipment, Level 2, 10 Credits.
    Total number of credits for Work Experience Modules: 18
  1. Prepare equipment for operation (NQF Level 2)
  2. Operate the equipment safely and efficiently according to original equipment manufacturer (OEM) specifications (NQF Level 2)
  3. Communicate and report operational performance (NQF Level 2)

NQF Level 1 with mathematics and English literacy

Occupational Certificate: Store Person
(NQF 2)

Call Us: 012 000 8613

Qualification Title: Occupational Certificate: Store Person
Qual ID: 99703
NQF Level: 2
Credits: 41

Purpose:
The purpose of this qualification is to prepare a learner to operate as a Store Person.

A Store Person moves, packs, picks and maintains stock in a stock storage area.

A qualified learner will be able to:

  • Move and pack stock using specific methods and equipment for different types of stock.
  • Pick and count stock in a stock storage area.
  • Maintain a safe stock storage area.

Rationale:
This qualification is aimed at store personnel who work in retail stores as Pickers or Pullers, general assistants or it can be for Store Persons working in stock storage areas, in the distribution centres or in the warehouses. This qualification will not only have an impact on the learners but will also have an impact on society and the economy because wholesale and retail businesses will be able to function more effectively with trained staff members who have the knowledge, skills and work experience to handle stock carefully. Stock in a wholesale or retail business represents cash tied up in the business, and employees are required to have the necessary skills to be able to minimise losses when packing, moving, picking, counting and maintaining stock. This will, in effect, contribute positively to the profitability of these businesses.

This qualification is made up of the following compulsory Knowledge, Practical Skill Modules and Work Experience Modules: 

Knowledge Modules

  • 833402000-KM-01, Concepts of moving and packing stock in a stock storage area, Level 2, 3 Credits.
  • 833402000-KM-02, Concepts and methods of picking and counting stock, Level 2, 3 Credits.
  • 833402000-KM-03, Principles of maintaining a stock storage area, Level 2, 3 Credits.
    Total number of credits for Knowledge Modules: 9

Practical Skill Modules

  • 833402000-PM-01, Move stock in and out of stock storage areas, Level 2, 3 Credits.
  • 833402000-PM-02, Pack stock in a stock storage area, Level 2, 3 Credits.
  • 833402000-PM-03, Pick stock from a stock storage area, Level 2, 3 Credits.
  • 833402000-PM-04, Count stock, Level 2, 2 Credits.
  • 833402000-PM-05, Maintain the stock storage area, Level 2, 2 Credits.
    Total number of credits for Practical Skill Modules: 13

Work Experience Modules

  • 833402000-WM-01, Processes and procedures for moving and packing different types of stock, Level 2, 9 Credits.
  • 833402000-WM-02, Processes and procedures for picking and counting stock, Level 2, 6 Credits.
  • 833402000-WM-03, Processes and procedures for performing housekeeping, maintaining a safe stock storage area, Level 2, 4 Credits.
    Total number of credits for Work Experience Modules: 19
  1. Move and pack stock using specific methods and equipment for different types of stock. (NQF Level 2)
  2. Pick and count stock in a stock storage area. (NQF Level 2)
  3. Maintain a safe stock storage area. (NQF Level 2)

NQF Level 1 with Mathematical Literacy

Occupational Certificate: Sales Assistant (General) (Retail Sales Advisor)
(NQF 3)

Call Us: 012 000 8613

Qualification Title: Occupational Certificate: Sales Assistant (General) (Retail Sales Advisor)
Qual ID: 99669
NQF Level: 3
Credits: 54

Purpose:
The purpose of this qualification is to prepare a learner to operate as a Retail Sales Advisor.

A Retail Sales Advisor sells goods and services such as Fast Moving Consumer Goods (FMCG), clothing, furniture, and speciality merchandise in a retail or wholesale environment.

A qualified learner will be able to:

  • Attend to different types of customers and resolve queries.
  • Provide customer service and build customer relationships.
  • Sell products in a full-service retail and wholesale sales environment.

Rationale:

In the Wholesale and Retail sector, the position of a Sales Assistant is critical to the functioning of the business, as money coming into the business comes through sales. The Sales Assistant also builds relationships with customers, encouraging future sales and referrals.

More specifically, two roles are relevant to this occupational code within the Wholesale and Retail sector. The first is a Sales Assistant, who interacts with customers, responds to queries and provides customer service in both a partial and a full-service retail environment. The second is a Retail Sales Advisor, who actively leads customers through the sales cycle and guides them to make the buying decision for products that meet their needs, in addition to interacting with them and providing customer service.

There is therefore a great necessity for a qualification that develops the skills and knowledge needed not only to address the skill needs of the Sales Assistant, but one that a Sales Assistant seeking to progress to a position of a retail Sales Advisor.

The industry is in need of qualified people to fill these roles. Accordingly, the qualification is vital, as is evident by the large number of Sales Assistants and Retail Sales Advisors employed in the industry. The National Certificate in Wholesale and Retail Operations (NQF Level 3), which this qualification provides individuals in the sales assistant position with a broad view of the occupation and did not specifically cater for a Sales Assistant or a Retail Sales Advisor.

The Wholesale and Retail sector has identified the Sales Assistant (Retail Sales Advisor) qualification as one which is critical for the development of the Retail and wholesale sectors. This has been supported by a variety of stakeholders from all regions through their participation in monthly stakeholder forums.

Those who can benefit from this qualification include a Sales Assistant in a retail or wholesale store and a Retail Sales Advisor in a full-service retail store. This qualification will not only benefit the learners completing it, but also society and the economy, as wholesale and retail businesses will be able to function more effectively with trained staff members. Staff will be developed who have the knowledge, skills and work experience to sell the products to customers that meet their buying needs, to reduce unnecessary returns, that is, returns which incur losses to the business, whilst also promoting service excellence.

Sales mean income to a wholesale or retail business. Skilled employees who are able to increase this income generation and improve the image of the business will be able to contribute to the profitability of these businesses. This qualification will also help to reduce the unemployment levels in the South African job market as more qualified Sales Assistants and Retail Sales Advisors will be qualified.

This qualification is made up of the following compulsory Knowledge, Practical Skill Modules and Work Experience Modules: 

Knowledge Modules

  • 522301001-KM-01: Principles of attending to different types of customers and resolving customer queries impacting on sales, Level 2, 4 Credits.
  • 522301001-KM-02: Principles of service excellence and building customer relationships in retail and wholesale sales, Level 3, 3 Credits.
  • 522301001-KM-03: Concepts and principles of selling in a full-service retail and wholesale environment, Level 3, 4 Credits.
    Total number of credits for Knowledge Modules: 11

Practical Skills Modules

  • 522301001-PM-01: Interaction with different types of customers and present a positive image, NQF Level 2, 2 Credits.
  • 522301001-PM-02: Handle customer queries and complaints, Level 2, 2 Credits.
  • 522301001-PM-03: Provide customer service and build customer relationships, Level 3, 2 Credits.
  • 522301001-PM-04: Sell products to customers using the sales cycle, Level 3, 3 Credits.
  • 522301001-PM-05: Use advanced selling techniques, Level 3, 2 Credits.
    Total number of credits for Practical Skill Modules: 11

Work Experience Modules

  • 522301001-WM-01: Processes and procedures for attending to different types of customers, handling customer queries and communicating with customers, Level 2, 10 Credits.
  • 522301001-WM-02: Processes and procedures for providing customer service, Level 3, 8 Credits.
  • 522301001-WM-03: Processes and procedures for selling products to customers using the sales cycle and advanced selling techniques in a full-service wholesale or retail sales environment, Level 03, 14 Credits.
    Total number of credits for Work Experience Modules: 32
  1. Attend to different types of customers and resolve queries. (NQF Level 2)
  2. Provide customer service and build customer relationships. (NQF Level 3)
  3. Sell products in a full-service retail and wholesale sales environment. (NQF Level 3)

NQF Level 1 with Mathematics and Communication

Occupational Certificate: Retail Supervisor
(NQF 4)

Call Us: 012 000 8613

Qualification Title: Occupational Certificate: Retail Supervisor
Qual ID: 99573
NQF Level: 4
Credits: 100

Purpose:
The purpose of this qualification is to equip a learner with knowledge and skills to operate as a Retail Supervisor.

A qualified learner will be able to:

  • Supervise retail and wholesale staff.
  • Supervise the implementation and maintenance of retail or wholesale operations.
  • Analyse causes of customer complaints and to resolve them in a manner that promotes customer loyalty.

Rationale:

The Occupational Certificate: Retail Supervisor is designed to provide learners with fundamental knowledge of retail supervision. A Retail Supervisor oversees, controls and coordinates the work performance of a team in a specific area in a wholesale and retail outlet. The Wholesale and Retail industry is known for employing people at the lower levels, such as Level 2 and 3 and promoting people from within. The target learners are therefore primarily people who are already employed in the industry but are not being allowed progression opportunities. The appointment of a Retail Supervisor is usually characterised by choosing the best person for the job and promoting them to supervisor. These people have a major impact on the organisation’s ability to provide the correct level of customer service and to operate with productive teams who minimise losses to the organisation and contribute meaningfully to the success of the organisation by leading their teams through good supervision. Retail Supervisors supervise within a number of varying contexts and require knowledge of both supervisory skills and job skills. The major problem is that there is a huge difference between executing responsibilities and supervising others in the execution of their responsibilities. The wholesale and retail sector has identified the position of Retail Supervisor to be a scarce skill, and many of the characteristics of retail supervision as critical skills. 

This qualification is made up of the following compulsory Knowledge, Practical Skill Modules and Work Experience Modules: 

Knowledge Modules

  • 522201000-KM-01, Concepts and principles of supervising Wholesale or Retail staff, NQF Level 4, 10 Credits.
  • 522201000-KM-02, Concepts and principles of monitoring and improving performance, NQF Level 4, 4 Credits.
  • 522201000-KM-03, Concepts and principles for the implementation and maintenance of retail or wholesale operations, NQF Level 4, 3 Credits.
  • 522201000-KM-04, Concepts and principles of enhancing customer service, NQF Level 4, 3 Credits.
    Total number of Credits for Knowledge Modules: 20

Practical Skill Modules

  • 522201000-PM-01, Supervise retail or wholesale staff, NQF Level 4, 6 Credits.
  • 522201000-PM-02, Monitor and control the work performance of a team, NQF Level 4, 6 Credits.
  • 522201000-PM-03, Supervise operations, NQF Level 4, 4 Credits.
  • 522201000-PM-04, Supervise service to internal and external retail and wholesale customers, NQF Level 4, 2 Credits.
  • 522201000-PM-05, Resolve queries and complaints from internal and external retail and wholesale customers, NQF Level 4, 2 Credits.
    Total number of Credits for Practical Skill Modules: 20

Work Experience Modules

  • 522201000-WM-01, Processes and procedures for supervising wholesale or retail staff, NQF Level 4, 30 Credits.
  • 522201000-WM-02, Processes and procedures for supervising, implementing and maintaining processes and procedures in a specific area of responsibility in a wholesale or retail outlet, NQF Level 4, 20 Credits.
  • 522201000-WM-03, Processes and procedures for enhancing customer service in a wholesale or retail outlet, NQF Level 4, 10 Credits.
    Total number of Credits for Work Experience Modules: 60
  1. Supervise retail and wholesale staff (NQF 4)
  2. Supervise the implementation and maintenance of retail or wholesale operations (NQF 4)
  3. Analyse causes of customer complaints and resolve them in a manner that promotes customer loyalty (NQF 4)

NQF Level 4 with Mathematical Literacy and Communication

Occupational Certificate: Retail Chain Store Manager
(NQF 5)

Call Us: 012 000 8613

Qualification Title: Occupational Certificate: Retail Chain Store Manager
Qual ID: 103150
NQF Level: 5
Credits: 106

Purpose:
The purpose of this qualification is to equip a learner with the knowledge, skills and competencies to perform duties as a Retail Chain Store Manager.

A Retail Chain Store Manager manages the functions of a branch of a retail chain organisation.

The industry feels that the qualification will serve to equip qualifying learners with the fundamental skills and attitude necessary to:

  • Manage retail chain store operational processes.
  • Maintain retail chain store stakeholder relations.
  • Implement plans to improve sales in a retail chain store.
  • Manage risk and maintain assets in a retail chain store.

A qualified learner will be able to:

  • Lead teams to achieve retail chain store operational objectives.
  • Manage service standards of a retail chain store.
  • Manage stock control in a retail chain store.
  • Improve the financial performance of a retail chain store.

Rationale:
Feedback from the Wholesale and Retail sector has identified the position of Retail Chain Store Manager to be a scarce skill. It is also identified as a national scarce skill.

The industry cannot find qualified people to fill these roles, and most of the major retail chains have their own Trainee Manager programmes running over 12, 18 or 21 months.

There is, however, no consistency as each organisation is doing just enough to produce managers to manage their stores, and the need for a national qualification that sets a national standard allowing people to move between organisations is paramount.

The qualification developed by the Wholesale and Retail sector at level 6 and titled Retail Store Manager was developed for the manager/owner of a retail business who has to run her/his own business without the help of a Head Office.

Many positions are opening up each year through the opening of new stores by the many national chains, through promotion and through people leaving the industry.

These managers control anything from 3 staff to 20 or 30 staff and have many millions of Rands of assets under their control.

Unless properly trained they could cost their organisations many millions in losses.

Typical learners would include unemployed persons with grade 12 attending Universities or Technical and Vocational Education and Training colleges, employed learners moving from a supervisory position into store management.

This qualification is made up of the following compulsory Knowledge, Practical Skill Modules and Work Experience Modules: 

Knowledge Modules

  • 142103001-KM-01 Concept and principles of retail operations management, Level 5, 4 Credits.
  • 142103001-KM-02 Concept and principles of communication in retail, Level 4, 4 Credits.
  • 142103001-KM-03 Concepts and principles of leading teams in a retail chain store environment, Level 5, 7 Credits.
  • 142103001-KM-04 Concept and principles of managing service standards of a retail chain store, Level 5, 2 Credits.
  • 142103001-KM-05 Concepts and principles of stock control in a retail chain store, Level, 3 Credits.
  • 142103001-KM-06 Concept and principles of implementing promotional activities in a retail chain store, Level 5, 3 Credits.
  • 142103001-KM-07 Concept and principles of improving the financial performance of a retail chain store, Level 5, 3 Credits.
    Total number of Credits for Knowledge Modules: 26

Practical Skill Modules

  • 142103001-PM-01 Manage retail chain store employee performance, Level 5, 3 Credits.
  • 142103001-PM-02 Manage retail chain store operational processes, Level 5, 2 Credits.
  • 142103001-PM-03 Manage retail chain store service standards, Level 5, 2 Credits.
  • 142103001-PM-04 Maintain effective retail chain store stakeholder relations, Level 5, 2 Credits.
  • 142103001-PM-05 Manage stock control in a retail chain store, Level 5, 3 Credits.
  • 142103001-PM-06 Propose improvements to a retail chain store’s range and layout, Level 5, 2 Credits.
  • 142103001-PM-07 Implement plans to improve sales in a retail chain store, Level, 2 Credits.
  • 142103001-PM-08 Implement plans to improve a retail chain store’s financial performance Level 5, 2 Credits.
  • 142103001-PM-09 Manage risk and maintain assets in a retail chain store, Level 5, 3 Credits.
    Total number of Credits for Practical Skill Modules: 21

Work Experience Modules:

  • 142103001-WM-01 Processes and procedures for planning and implementing retail chain store operations Level 5, 9 Credits.
  • 142103001-WM-02 Processes and procedures for leading teams in a retail chain store environment Level 4, 8 Credits.
  • 142103001-WM-03 Processes and procedures for managing retail chain store service standards Level 5, 8 Credits.
  • 142103001-WM-04 Processes and procedures for maintaining effective retail chain store stakeholder relations Level 5, 4 Credits.
  • 142103001-WM-05 Processes and procedures for managing stock levels and influencing store range and layout, Level 5, 8 Credits.
  • 142103001-WM-06 Processes and procedures for improving the retail chain store’s bottom line, Level 5, 8 Credits.
  • 142103001-WM-07 Processes and procedures for managing sales and promotional activities, Level 5, 6 Credits.
  • 142103001-WM-08 Processes and procedures for managing risk and maintaining assets in a retail chain store, Level 5, 8 Credits.
    Total number of Credits for Work Experience Modules: 59
  1. Lead teams to achieve retail chain store operational objectives (NQF Level 5)
  2. Manage service standards of a retail chain store (NQF Level 5)
  3. Manage stock control in a retail chain store (NQF Level 5)
  4. Improve the financial performance of a retail chain store (NQF Level 5)

NSC or NCV level 4 with Communication and Mathematical Literacy

Occupational Certificate: Artificial Intelligence Software Developer
(NQF 5)

Call Us: 012 000 8613

Qualification Title: Occupational Certificate: Artificial Intelligence Software Developer
Qual ID: 118792
NQF Level: 5
Credits: 209

Purpose:
The purpose of the Occupational Certificate: Artificial Intelligence Software Developer is to prepare a learner to operate as an Artificial Intelligence Software Developer.

Artificial Intelligence Software Developers build Artificial Intelligence (AI) functionality into software applications through integrating and implementing AI algorithms and logic into the deliverables of an Information Technology (IT) project. Developers teach the machine to solve problems the way a human would through the use of programming. They create, test and deploy code. These developers also assist in converting machine learning Application Programming Interface (APIs) so that other applications can use them.

A qualified learner will be able to:

  • Interpret solution design documentation and develop AI solution.
  • Train the AI model through a machine learning process and test the performance to ensure that model accuracy is strictly maintained within the selection framework.
  • Deploy the AI solution and maintain the solution to ensure model accuracy is strictly maintained.

Rationale:

This qualification has been developed in response to the report of the Presidential Commission on the 4th Industrial Revolution (4IR). This report forefronts human capital and the future of work and refers to growing skills instability. The extent of 4IR today and its impact on businesses and the economy is unparalleled. This implies that companies need to urgently prepare, as AI will shape the future of our world more powerfully than any other innovation this century.

Research findings indicate that businesses are expected to hire more technology and automation professionals in the future, pointing to the need for well-qualified developers in the AI field. The most sought-after areas of expertise include artificial intelligence, digital customer experience, Internet of Things, and the cloud.

AI seems to be revolutionary in its ability to transform the way organisations operate, but without a workforce skilled in technology, any effort by businesses to embrace the adoption of AI initiatives will fail. This qualification focuses on establishing a firm understanding of AI technology, its applications and its use cases.

A Master’s degree in Machine Learning and Artificial Intelligence exists. This Occupational Certificate: Artificial Intelligence Software Developer is thus unique and fills a glaring gap at the entry level of this specialist field and career path. Software developers create the applications or systems that run on a computer or another device. AI software developers build AI functionality into software applications. The role is generally focused on integrating and implementing AI algorithms and logic into the deliverable. AI, machine learning, neural networks and deep learning is a unique field, using specialist tools to create intelligence that mimics human interaction. AI developers use machine learning to create intelligence.

The IT sector and the economy will benefit from AI as it can dramatically improve the efficiencies of our workplaces, augmenting the work humans can do and reducing the consequences of human error. When AI takes over repetitive or dangerous tasks, it frees up the human workforce and enables people to use their creativity for verification, validity, security, control and so forth.

There are many ways in which AI will benefit society: AI is facilitating major advances in healthcare, and it improves customer service and the human experience. In short, AI has revolutionised the ease and dynamics with which humans interact with their environment.

The typical learners identified for this qualification are school leavers, qualified learners from TVET colleges, new entrants into the sector and existing employees who have experience in this field, but without formal recognition of skills and competencies. Professionals who want to augment their careers may also access this qualification. The qualification is structured to enable individuals without prior learning in the field of information technology to acquire the knowledge and skills to seamlessly enter the field of work.

No professional registration or licencing is expected for AI Software Developers to seek employment in the sector. AI Software Developers can be employed as AI Researchers, Machine Learning Engineers, Machine Learning Researchers, AI Architects, AI Engineers, AI Technicians, AI Developers, Business Intelligence (BI) Developers and working with engineering teams in the field of intelligent robotics.

This qualification is made up of the following compulsory Knowledge, Practical Skill Modules and Work Experience Modules: 

Knowledge Modules

  • 251201-002-00-KM-01 Overview of Artificial Intelligence, Level 4, 2 Credits.
  • 251201-002-00-KM-02 Introduction to Mathematics and Statistics, Level 4, 10 Credits.
  • 251201-002-00-KM-03 Analytical Thinking and Problem Solving, Level 4, 3 Credits.
  • 251201-002-00-KM-04 Data, Databases and Data Visualisation, Level 4, 8 Credits.
  • 251201-002-00-KM-05 Computing Theory, Level 4, 8 Credits.
  • 251201-002-00-KM-06 Introduction to Artificial Intelligence, Machine Learning, Deep Learning, Level 4, 5 Credits.
  • 251201-002-00-KM-10 Introduction to Governance, Legislation and Ethics, Level 4, 1 Credit.
  • 251201-002-00-KM-11 Fundamentals of Design Thinking and Innovation, Level 4, 1 Credit.
  • 251201-002-00-KM-12 4IR and Future Skills, Level 4, 4 Credits.
  • 251201-002-00-KM-07 Artificial Intelligence, Level 5, 12 Credits.
  • 251201-002-00-KM-08 Machine Learning, Level 5, 16 Credits.
  • 251201-002-00-KM-09 Deep Learning, Level 5, 16 Credits.
    Total number of credits for Knowledge Modules: 86

Practical Skill Modules

  • 251201-002-00-PM-01 Mathematics and Statistics for Programming, Level 4, 8 Credits.
  • 251201-002-00-PM-02 Problem Definition, Analytical Thinking and Decision-Making, Level 4, 2 Credits.
  • 251201-002-00-PM-03 Access, Analyse and Visualise Structured Data Using Spreadsheets, Level 4, 4 Credits.
  • 251201-002-00-PM-04 Use SQL to Communicate with a Database, Level 5, 4 Credits.
  • 251201-002-00-PM-05 Build a simple AI solution using Python, Level 5, 8 Credits.
  • 251201-002-00-PM-06 Use Python Data Scraping to Populate Database Table in SQL, Level 5, 4 Credits.
  • 251201-002-00-PM-07 Use Machine Learning to Build an AI solution in Python, Level 5, 6 Credits.
  • 251201-002-00-PM-08 Use Deep Learning to Build an AI Neural Network Architecture in Python, Level 5, 10 Credits.
  • 251201-002-00-PM-09 Use Deep Learning to Build an AI Neural Network Architecture in TensorFlow, Level 5, 10 Credits.
  • 251201-002-00-PM-10 Function Ethically and Effectively as a Member of a Multidisciplinary Team, Level 4, 3 Credits.
  • 251201-002-00-PM-11 Participate in a Design Thinking for Innovation Workshop, Level 4, 4 Credits.
    Total number of credits for Practical Skill Modules: 63

Work Experience Modules

  • 251201-002-00-WM-01 AI Solution Design Interpretation and Development, Level 5, 20 Credits.
  • 251201-002-00-WM-02 AI Solution Performance Testing, Level 5, 20 Credits.
  • 251201-002-00-WM-03 AI Solution Deployment, Modification and Improvement, Level 5, 20 Credits.
    Total number of credits for Work Experience Modules: 60
  1. Interpret solution design documentation and develop AI solution.
  2. Train the AI model through a machine learning process and test the performance to ensure that model accuracy is strictly maintained within the selection framework.
  3. Deploy the AI solution and maintain the solution to ensure model accuracy is strictly maintained.

An NQF 4 qualification.

Occupational Certificate: Cybersecurity Analyst
(NQF 5)

Call Us: 012 000 8613

Qualification Title: Occupational Certificate: Cybersecurity Analyst
Qual ID: 118986
NQF Level: 5
Credits: 173

Purpose:
The purpose of this qualification is to prepare a learner to operate as a Cybersecurity Analyst.

Cybersecurity Analysts apply the practice of protecting assets such as networks, computer systems and information assets from malicious attacks and threats. They assess and mitigate risks and potential intrusions and identify risks and vulnerabilities. They study existing techniques for managing security issues and maintaining the security of information and systems in the working environment, ensuring legal compliance.

On completion of this qualification, the learner will be able to demonstrate an understanding of and how to investigate cybersecurity issues and challenges as they affect the legal compliance, communities, society, the ICT sector, and the economy. The learner will understand how cybercrime can affect businesses causing disruption, how to respond effectively to incidences such as vulnerabilities testing and threats and how to analyse their consequences. The learner also evaluates efficient design of efficient security solutions and ensures compliance.

A qualified learner will be able to:

  • Demonstrate knowledge and understanding of cybersecurity concepts.
  • Investigate how cybersecurity affects legal compliance and solidarity in companies and communities.
  • Assess risk to assets and evaluate current cybersecurity protection measures.
  • Implement detection, protection and prevention systems and respond to breaches or incidents.

Rationale:

As Information and Communication Technology (ICT) adoption rates increase so does cybercrime and, in direct relation, the serious need for security and integrity of ICT systems is recognised as being of paramount importance. The urgent need and demand for competent personnel have been increasing over time.

There is a global shortage of cybersecurity experts, and this number is diminishing every year. The recently published 2019 (ISC) 2 Cybersecurity Workforce Study pointed to a severe shortage of cybersecurity professionals. The study estimated, for the first time, that there are 2.8 million skilled professionals worldwide currently working in the field and that an additional 4.07 million more are needed to defend organizations. Acquiring this qualification will assist in fulfilling the obvious and serious need for cyber security experts, will have a direct, positive impact on the ICT sector and will consequently benefit the economy as well.

The global cybersecurity market size is forecasted to grow to ZAR 3764 billion by 2023. In Africa the cyber security market size grows from ZAR 14 billion in 2015 to ZAR35 Billion by 2020, at a Compound Annual Growth Rate (CAGR) of 20.41% from 2015 to 2020. According to 6Wresearch, South Africa’s Cyber Security Market size is projected to register a CAGR of 11.1% during 2020-26.

There are no similar qualifications registered on the NQF other than those used as articulation possibilities in the section below and no professional registration or licencing is expected for Cybersecurity Analysts to seek employment in the sector.

Through the growth of Cyber Security Analysts that have completed this qualification, it is expected that there will be a measurable reduction in Cyber Crime-related disruption in business continuity, a reduction in losses incurred and an increase in the number of perpetrators brought to justice. It will also provide a remedy to the severe shortage of cybersecurity professionals in Africa.

Cybersecurity Analysts can be employed as Cybersecurity Specialists, Information Security Specialists, Security Analysts, Cyber Monitoring Analysts, Security Consultants or Network Security Analysts.

Typical learners include school leavers, graduates from TVET colleges and those currently in employment without formal recognition of competencies.

This qualification will support the recommendations of the Presidential Commission on the 4th Industrial Revolution. This recommendations forefront human capital and the future of work and refers to growing skills instability. It states that work will change, and that robotic process automation (RPA) will play a more pivotal role in the execution of tasks. The 4th Industrial Revolution (4IR) is a fusion of advances in artificial intelligence (AI), robotics, process automation, the Internet of Things (IoT), genetic engineering, quantum computing, cyber security, cloud computing and data science.

This qualification is made up of the following compulsory Knowledge, Practical Skill Modules and Work Experience Modules: 

Knowledge Modules

  • 252901-001-00-KM-01 Introduction to Cybersecurity, Level 4, 8 Credits.
  • 252901-001-00-KM-02 Fundamentals of Network Security and Defence, Level 5, 12 Credits.
  • 252901-001-00-KM-03 Cybersecurity and Cyber Threats and Attacks, Level 5, 12 Credits.
  • 252901-001-00-KM-04 Introduction to Cybersecurity Governance, Legislation and Ethics Level 4, 4 Credits.
  • 252901-001-00-KM-05 Fundamentals of Design Thinking and Innovation, Level 4, 1 Credit.
  • 252901-001-00-KM-06 Logical Thinking and Basic Calculations, Level 4, 3 Credits.
  • 252901-001-00-KM-07 Computers, Devices and Computing Systems, Level 4, 6 Credits.
  • 252901-001-00-KM-08 Data and Database Vulnerabilities, Level 4, 3 Credits.
  • 252901-001-00-KM-09 Introduction to 4IR and Future Skills, Level 4, 4 Credits.
    Total number of credits for Knowledge Modules: 53

Practical Skill Modules

  • 252901-001-00-PM-01 Ensure Compliance in terms of Legal Cybersecurity Requirements and National and International Standards, Level 5, 4 Credits.
  • 252901-001-00-PM-02 Assess Risks and Vulnerabilities and Current Security Measures, Level 5, 20 Credits.
  • 252901-001-00-PM-03 Implement Protection, Prevention and Detection Measures to Mitigate Risk, Violations and Vulnerabilities, Level 5, 20 Credits.
  • 252901-001-00-PM-04 Apply Logical Thinking and Maths, Level 4, 6 Credits.
  • 252901-001-00-PM-05 Apply Basic Scriptwriting for Cybersecurity Toolsets, Level 4, 4 Credits.
  • 252901-001-00-PM-06 Access and Visualise Structured Data Using Spreadsheets, Level 4, 5 Credits.
  • 252901-001-00-PM-07 Apply Design Thinking Methodologies, Level 4, 4 Credits.
  • 252901-001-00-PM-08 Function Ethically and Effectively as a Member of a Multidisciplinary Team, Level 4, 5 Credits.
    Total number of credits for Practical Skill Modules: 68

Work Experience Modules

  • 252901-001-00-WM-01 Compliance with Legal Cybersecurity Requirements, Level 5, 12 Credits.
  • 252901-001-00-WM-02 Cybersecurity Risk Assessment and Mitigation, Level 5, 20 Credits.
  • 252901-001-00-WM-03 Cybersecurity Detection, Protection and Prevention Processes, Level 5, 20 Credits.
    Total number of credits for Work Experience Modules: 52
  1. Demonstrate knowledge and understanding of cybersecurity concepts and investigate how cybersecurity affects legal compliance and solidarity in companies and communities (NQF 5).
  2. Assess risk to assets and evaluate current cybersecurity protection measures (NQF 5).
  3. Implement detection, protection and prevention systems and respond to breaches or
    incidences (NQF 5)

An NQF 4 qualification.

Occupational Certificate: Occupational Health and Safety Assistant
(NQF 4)

Call Us: 012 000 8613

Qualification Title: Occupational Certificate: Occupational Health and Safety Assistant
Qual ID: 121930
NQF Level: 4
Credits: 44

Purpose:

The purpose of this part qualification is to prepare a learner to function as an Occupational Health and Safety Assistant.

An Occupational Health and Safety Assistant performs basic administration, coordination and compliance monitoring within the Occupational Health and Safety function. A qualified learner will exhibit the following key attributes: attention to detail, sense of urgency, time management, assertive and compassionate, communication, pro-active and diligent application of administrative practices, honesty and appreciation of ethical values.

A qualified learner will be able to:

  • Maintain appropriate Occupational Health and Safety documents management systems.
  • Execute the administrative duties required for the management of Occupational Health and Safety meetings.
  • Apply basic data analysis to compile basic Occupational Health and Safety reports using standard reporting formats.

Rationale:

This part qualification is derived from the Occupational Health and Safety Officer qualification and is the entry point to suite of qualifications that underpins the professional establishment and implementation of Occupational Health and Safety function within organisations.

The part qualification will benefit the sector, industry and society by offering an entry point into a career path in the occupational health and safety field. The occupational health and safety sector will benefit in that this part qualification will build professionalism at an early stage in the career path of the cadre of employees, thus preventing unnecessary occupational diseases and injuries. The part qualification includes generic administrative knowledge and skills that create a platform for career progression for learners into Occupational Health and Safety Officer positions. Society will benefit from employment opportunities that the part qualification opens for new entrants.

Occupational Health and Safety is one of the key determinants of the eventual sustainability of an organisation, as well as legal compliance. A healthy and safe working environment is a fundamental human right that is entrenched in the South African Bill of Rights. Keeping workers healthy and free of injury is also a key imperative in reducing the financial burden of health care on the employees, companies and fiscus. It shall enable the organisations to prevent and reduce occupational diseases and injuries, thus keeping employees healthy to sustain households and society economically.

This part qualification provides the Occupational Health and Safety theoretical and practical competencies to administer compliance and prevention. Typical learners for the part qualification are new entrants and those already employed with occupational health and safety responsibilities. The part qualification was developed in collaboration with the occupational health and safety industry and professional bodies to account for competencies requirements for professional registration. There is currently no similar part qualification that is registered in the National Qualifications Framework.

This qualification is made up of the following compulsory Knowledge, Practical Skill Modules and Work Experience Modules: 

Knowledge Modules

  • 226302-001-01-KM-03, Fundamentals of Communication within the OHS Discipline, NQF Level 3, 4 Credits.
  • 226302-001-01-KM-04, OHS Administration and Record Management, NQF Level 4, 16 Credits.
    Total number of credits for Knowledge Modules: 20

Practical Skill Modules

  • 226302-001-01-PM-04, Administer the Key Activities of an OHS Function, NQF Level 4, 16 Credits.
    Total number of credits for Practical Skill Modules: 16

Work Experience Modules

  • 226302-001-01-WM-02, Processes of Executing OHS Administration and Document Management, NQF Level 4, 8 Credits.
    Total number of credits for Work Experience Modules: 8
  1. Maintain appropriate OHS document management systems.
  2. Execute the basic administrative duties required for the management of OHS meetings.
  3. Apply basic data analysis and compile basic OHS reports using standard reporting formats

NQF Level 3 qualification.

Occupational Certificate: Quality Assurer
(NQF 5)

Call Us: 012 000 8613

Qualification Title: Occupational Certificate: Quality Assurer
Qual ID: 118769
NQF Level: 5
Credits: 106

Purpose:
The purpose of this part-qualification is to prepare a learner to operate as a Quality Assurer. Quality Assurers assure incoming, in-process and outgoing quality standards of products and services in terms of planned and systematic activities implemented in a quality system so that quality requirements for a product or service will be fulfilled.

A qualified learner will be able to:

  • Ensure incoming, in-process and outgoing quality products or services.
  • Manage the quality management department to meet performance targets.
  • Manage a quality management system.
  • Manage quality functions of an organisation to ensure product/service quality.

Rationale:

This part-qualification has been designed to address the shortage of suitably qualified quality assurers in the production as well as the services environment. This part-qualification establishes a South African standard for uniformity and consistency in the training of staff employed in various industries. Quality Assurers are employed across all sectors of industry, services, parastatals, and government departments. Experienced quality assurers working in a quality environment requiring formal recognition will benefit from this part-qualification.

The structure of the part-qualification provides for learning at a quality assurer level (structured as a part qualification) and progresses to the level of the operational quality management level. It forms the next stepping stone in the learning path, which started as a quality inspector, progressing to quality controller and then entering this qualification, of which the exit points prepare learners for employment as quality assurers. This part-qualification contributes to national initiatives in terms of increasing competitiveness, creating jobs, exports, and entrepreneurship development.

This occupational part-qualification responds to a specific need in the South African labour market to provide a standard for the development of persons employed as quality assurers, quality managers and entrepreneurs in the quality industry. This is in line with international initiatives by promoting a culture of quality. Customers will receive quality products and services, thereby improving the competitiveness of the country. By offering consistency and uniformity in the practice of quality through a recognised part-qualification, the learners will be more employable. 

This part-qualification is made up of the following compulsory Knowledge, Practical Skill Modules and Work Experience Modules: 

Knowledge Modules:

  • 132107-000-00-00-KM-01, Quality Management and Quality Management Systems, Level 5, 11 Credits.
  • 132107-000-00-00-KM-02, Quality Management and the 4th Industrial Revolution, Level 5, 3 Credits.
  • 132107-000-00-00-KM-03, Process Management, Level 5, 6 Credits.
  • 132107-000-00-00-KM-04, Fundamental Management Principles, Level 5, 4 Credits.
  • 132107-000-00-00-KM-05, Managing Quality Assurance Department or Business Unit, Level 5, 8 Credits.
  • 132107-000-00-00-KM-06, Risk Profiling, Level 5, 4 Credits.
  • 132107-000-00-00-KM-07, Internal and External Stakeholders, Level 5, 2 Credits.
    Total number of credits for Knowledge Modules: 38

Practical Skill Modules:

  • 132107-000-00-00-PM-01, Implement and Maintain Quality Assurance Processes in Compliance with Regulatory and Customer Requirements, Level 5, 4 Credits.
  • 132107-000-00-00-PM-02, Conduct Quality Assurance to Ensure Product/Service Conforms to Standards and Regulatory Requirements, Level 5, 4 Credits.
  • 132107-000-00-00-PM-03, Manage Documentation and Records within Quality Assurance Processes, Level 5, 2 Credits.
  • 132107-000-00-00-PM-04, Improve the Effectiveness and Efficiency of Quality Assurance Processes, Level 5, 2 Credits.
  • 132107-000-00-00-PM-05, Introduce new Products/Service, Level 5, 2 Credits.
  • 132107-000-00-00-PM-06, Critically Analyse Qualitative and Quantitative Data and Use Information for Improvements, Level 5, 2 Credits.
  • 132107-000-00-00-PM-07, Lead and Manage Wellbeing and Performance of Staff and Effectiveness of Teams, Level 5, 2 Credits.
  • 132107-000-00-00-PM-08, Apply Principles of Business ethics and Accountability, 5, 2
  • 132107-000-00-00-PM-09, Conduct Internal Audits of the Quality Management System Policies and Procedures, Level 5, 4 Credits.
    Total number of credits for Practical Skill Modules: 24

Work Experience Modules:

  • 132107-000-00-00-WM-01, Conduct Quality Assurance at Various Stages of the Process, Level 5, 28 Credits.
  • 132107-000-00-00-WM-02, Maintain Productive and Effective Work Teams for a Quality Business Unit, Level 5, 16 Credits.
    Total number of credits for Work Experience Modules: 44
  1. Ensure incoming, in-process and outgoing quality products or services.
  2. Manage the quality management department to meet performance targets.
  3. Manage a quality management system.
  4. Manage quality functions of an organisation to ensure product/service quality.

Occupational Certificate: Quality Controller (NQF 4)

Occupational Certificate: Project Manager
(NQF 5)

Call Us: 012 000 8613

Qualification Title: Occupational Certificate: Project Manager
Qual ID: 101869
NQF Level: 5
Credits: 240

Purpose:
The purpose of this qualification is to prepare a learner to operate as a Project Manager. A Project Manager applies knowledge of project management to achieve project objectives in a specific field of application.

A qualified learner will be able to:

  • Initiate a project to address specific project objectives.
  • Plan and prepare the delivery of a project.
  • Execute and control the delivery of a project management plan.
  • Manage the project close-out process.

Rationale:

Project Managers are the people in charge of a specific project or projects within a company or a government entity, and any small or large-scale development project requires high-quality project management skills. The need for a qualification that will serve as a competency framework for the development of project managers is identified by a number of key government strategic frameworks and policy documents. Project Managers, however, can work in a variety of fields, from Information and Communication Technology, Human Resources, Advertising, Marketing, Construction and more.

Improved service delivery and economic growth in South Africa are dependent on the quality of project management skills available in the country. Project management is a cross-cutting function, needed in all social and economic sectors. This qualification presents a competency framework appropriate for South African contexts and was developed and closely benchmarked against international standards.

The qualification establishes a national standard for the training of fully qualified Project Managers and is closely aligned with international best practice. 

This qualification is made up of the following compulsory Knowledge, Practical Skill Modules and Work Experience Modules: 

Knowledge Modules:

  • 121905000-KM-01, Introductory Studies for Project Managers, Level 5, 4 Credits.
  • 121905000-KM-02, Project Integration Management, Level 5, 4 Credits.
  • 121905000-KM-03, Project Scope Management, Level 5, 8 Credits.
  • 121905000-KM-04, Project Time Management, Level 5, 8 Credits.
  • 121905000-KM-05, Project Cost Management, Level 5, 8 Credits.
  • 121905000-KM-06, Project Quality Management, Level 5, 8 Credits.
  • 121905000-KM-07, Project Human Resource Management, Level 5, 8 Credits.
  • 121905000-KM-08, Project Communications Management, Level 05, 8 Credits.
  • 121905000-KM-09, Project Risk Management, Level 05, 8 Credits.
  • 121905000-KM-10, Project Procurement Management, Level 05, 8 Credits.
  • 121905000-KM-11, Project Stakeholder Management, Level 05, 8 Credits.
    Total number of credits for Knowledge Modules: 80

Practical Skill Modules:

  • 121905000-PM-01, Initiate a project, Level 5, 4 Credits.
  • 121905000-PM-02, Plan and develop a project management approach and scope statement, Level 05, 8 Credits.
  • 121905000-PM-03, Plan and develop a project timeline and schedule, Level 05, 8 Credits.
  • 121905000-PM-04, Plan for and project the cost of a project, Level 05, 8 Credits.
  • 121905000-PM-05, Plan project management systems, Level 05, 8 Credits.
  • 121905000-PM-06, Monitor and control the scope of a project, Level 05, 8 Credits.
  • 121905000-PM-07, Control the project delivery schedules and costs, Level 05, 8 Credits.
  • 121905000-PM-08, Control the project quality, Level 05, 8 Credits.
  • 121905000-PM-09, Manage and control the human resources of a project, Level 05, 8 Credits.
  • 121905000-PM-10, Conduct and control project communication and stakeholder interaction, Level 05, 8 Credits.
  • 121905000-PM-11, Manage and control project risks, Level 05, 8 Credits.
  • 121905000-PM-12, Manage and control project procurement activities, Level 05, 8 Credits.
  • 121905000-PM-13, Manage and control project close-out activities, Level 05, 8 Credits.
    Total number of credits for Practical Skill Modules: 100

Work Experience Modules:

  • 121905000-WM-01, Attend to project initiation management processes, Level 05, 10 Credits.
  • 121905000-WM-02, Attend to project planning processes, Level 5, 20 Credits.
  • 121905000-WM-03, Attend to project execution and control processes, Level 05, 20 Credits.
  • 121905000-WM-04, Attend to project close out processes, Level 5, 10 Credits.
    Total number of credits for Work Experience Modules: 60
  1. Initiating a project to address specific project objectives (NQF 5).
  2. Planning and preparing the delivery of a project (NQF 5).
  3. Executing and controlling the delivery of a project management plan (NQF 5).
  4. Managing the project close-out process (NQF 5).

NSC or NCV level 4 or NQF Level 4 with Communication and Mathematical Literacy.

Occupational Certificate: Office Supervisor
(NQF 5)

Call Us: 012 000 8613

Qualification Title: Occupational Certificate: Office Supervisor
Qual ID: 118740
NQF Level: 5
Credits: 240

Purpose:
The purpose of this qualification is to prepare a learner to operate as an Office Supervisor. Office Supervisors plan, organise, lead and control office functions in a business environment.

A qualified learner will be able to:

  • Provide planning support on recruitment, selection, and disciplinary processes of an organisation.
  • Organise and coordinate work activities with other work units or departments.
  • Coach and mentor administrators in an office environment.
  • Handle internal communications within an office environment.
  • Handle conflicts and solve problems within an office environment.
  • Ensure compliance with regulations and company procedures.
  • Perform financial controls and reporting in an office environment.

Rationale:

This qualification provides a learner with the competencies required to operate as an Office Supervisor in various businesses. It specifically develops supervisory competencies at the junior manager’s level. It builds on the foundation laid at the office administration level which focuses on competencies for personnel clerks, filing clerks and data capturers. The qualification introduces the ability to apply key terms, rules, concepts, principles and practices of management that will enable learners to be informed office supervisors.

The scope of supervision covers four domains: plan, organise and coordinate, control, and lead in a business environment. This qualification addresses each of these domains with competencies specific to planning support of office functions, organise and coordinate work activities, coaching and mentoring of others, handling conflicts, and performing office controls. It provides learners with the knowledge and practical skills that enable functioning as an office supervisor.

Various businesses have different offices with data capturing, personnel assistance and filing as core functions.

The supervision of these roles is normally performed by an office supervisor, and this qualification enables businesses to be able to employ individuals with competencies that match this supervising role. Businesses across economic sectors will benefit from a pool of office supervisors with competencies already fitting the needs of the roles.

Previously, office supervisors would acquire competencies through various qualifications, mainly the Further Education and Training Certificate: Administration Management, Business Administration services and Further Education and Training Certificate: General Management. All these qualifications were at NQF level 4 while operating at various occupational levels. This then required a QCTO realignment process to ascertain an appropriate level and corresponding competencies through engagement with industry experts during the curriculum development. The qualification is aimed at new entrants and learners who are already working in the field within a variety of functions in office administration with a need for growth.

This qualification is made up of the following compulsory Knowledge, Practical Skill Modules and Work Experience Modules: 

Knowledge Modules

  • 334101-000-00-KM-01, Role, Functions and Fundamentals of Office Supervision, Level 5, 25 Credits.
  • 334101-000-00-KM-02, Communications, Level 5, 25 Credits.
  • 334101-000-00-KM-03, Internal Controls in an Office Environment, Level 5, 25 Credits.
    Total number of credits for Knowledge Modules: 75

Practical Skill Modules

  • 334101-000-00-PM-01, Provide Planning Support on Recruitment, Selection and Disciplinary Processes of an Organisation, Level 5, 10 Credits.
  • 334101-000-00-PM-02, Organising and Coordinating Work Activities, Level 5, 10 Credits.
  • 334101-000-00-PM-03, Coaching and Mentoring of Personnel Clerks, Filing Clerks and Data Capturers in an Office Environment, Level 5, 10 Credits.
  • 334101-000-00-PM-04, Handle Internal Communications within an Office Environment, Level 5, 15 Credits.
  • 334101-000-00-PM-05, Handle Conflicts and Solve Problems within an Office Environment, Level 5, 10 Credits.
  • 334101-000-00-PM-06, Handle Compliance to Regulations and Company Procedures, Level 5, 10 Credits.
  • 334101-000-00-PM-07, Perform Financial Controls and Reporting in an Office Environment, Level 5, 10 Credits.
    Total number of credits for Practical Skill Modules: 75

Work Experience Modules

  • 334101-000-00-WM-01, Recruitment, Selection and Discipline Maintenance Support, Level 5, 10 Credits.
  • 334101-000-00-WM-02, Scheduling and Coordination of Various Activities in and Outside Own Department, Level 5, 15 Credits.
  • 334101-000-00-WM-03, Coaching, Mentoring and Team Building, Level 5, 10 Credits.
  • 334101-000-00-WM-04, Communications, Level 5, 25 Credits.
  • 334101-000-00-WM-05, Conflict Resolution in an Office, Level 5, 10 Credits.
  • 334101-000-00-WM-06, Office Internal Controls, Level 5, 10 Credits.
  • 334101-000-00-WM-07, Office Financial Controls, Level 5, 10 Credits.
    Total number of credits for Work Experience Modules: 90
  1. Provide planning support on recruitment, selection and disciplinary processes of an organization.
  2. Organize and Coordinate work activities with other work units or departments.
  3. Coach and mentor administrators in an office environment.
  4. Handle internal communications within an office environment.
  5. Handle conflicts and solve problems within an office environment.
  6. Ensure compliance to regulations and company procedures.
  7. Perform financial controls and reporting in an office environment.

NQF Level 4 office administration.

Occupational Certificate: Office Administrator
(NQF 5)

Call Us: 012 000 8613

Qualification Title: Occupational Certificate: Office Administrator
Qual ID: 102161
NQF Level: 5
Credits: 445

Purpose:
This occupational qualification provides an opportunity for the learner to acquire a range of administrative skills to coordinate the activities of an office, including information management and operational processes.

Qualified learners will be competent to support management with office and information administration, demonstrating a range of administrative and communication skills. They will be able to function in Human Resource, Marketing, Public Relations or Financial departments/unit which will enable them to accomplish tasks professionally and efficiently in the increasingly computerised environment of a business office in accordance with national and international standards in the field. The learner will also understand cultural diversity, multicultural communication and the principles of a professional image and grooming to promote the image of the organisation.

The occupational qualification is to equip students with the broad based knowledge and skills to be able to be employed in a small business or a large corporation, public or private and advance their personal and career management skills to enhance their employability.

The qualified learner will be actively engaged in becoming a well-rounded, multi-skilled office administrator, prepared for further, more specific study in the various fields, which enables easier progression routes.

Qualified learners will be competent to support executive management with:

  • Office Administration and record management.
  • Communication skills.
  • Multicultural customer and client relational skills.
  • Resource/facilities management.
  • Tender administration.
  • Skills development administration.
  • PR, advocacy and social and digital media.
  • Computerised project management skills.
  • Staffing and people support administration.
  • Fundamental life and work skills.

A qualified learner will be able to:

  • Manage resources according to good governance policies and procedures to facilitate the smooth and effective operational activities within the organisation.
  • Manage, coordinate and assist in the administration and clerical support of the specific departments to facilitate the smooth running thereof by using computerised systems and practices.
  • Assist in the selection process, induction, employee wellness and skills development of employees.
  • Process given data to complete a Workplace Skills Plan.
  • Assist in the administrative function of the marketing, public relations and advocacy of the organisation.
  • Communicate effectively using appropriate methods to maintain effective customer relationships according to organisational standards, customer service of internal and external stakeholders.
  • Plan, administer and provide support services to a special project within an organisation.

Rationale:

This qualification is a response to current legislation, which states: Programmes offered to meet industry needs, including those supporting apprenticeships and N-Courses, are reviewed, updated and made available to and accessed by employers.

Globally, new standards of governance are emerging. Governance and institutional quality are one of the performance indicators. In this regard, industry, business, government, and professions are in need of well-trained and competent Office Administrators to meet the needs of well-managed companies, departments, and offices. Office Administrators are able to work in nearly every industry. Their specific responsibilities vary per unit or directorate. In a small organisation, they may direct all support services and may be called the Business Office Manager. Large organisations may have several layers of Office Administrators who specialise in different areas.

Qualified learners will be able to operate in the following occupations or jobs, depending on their level of experience:

  • Administration Officer (Local Government).
  • Business Administration Officer (Local Government).
  • Office Supervisor.
  • Office Coordinator.
  • Administration Clerk/Officer.
  • Administrative Assistant.
  • Client Services Administrator.
  • Operation Services/Support Officer.
  • Planning Support Officer/Site Clerk.
  • Tender Coordinator.

Certain skills affect the employability of learners, such as the following: People Management, Accounting, Office Management, Human Resources, and Administration. This qualification enables the learner to be able to function in Human Resource, Marketing, Public Relations or Financial departments/unit. They are also prepared to be able to operate professionally in the increasingly computerised environment of a business office in accordance with national and international standards in the field. Learners will be able to manage work teams and office projects. This qualification will develop the depth of knowledge of learners through hands-on application in order to develop their practical skills, which will enable them to apply their skills in the workplace.

This qualification will assist in addressing national skills shortages and is listed as an occupation in high demand. 

All parties involved in this industry were consulted in the development process, such as Technical and Vocational Education and Training (TVET) lecturers, Professional Bodies and Associations and relevant SETA’s.

This qualification is made up of the following compulsory Knowledge, Practical Skill Modules and Work Experience Modules: 

Knowledge Modules:

  • 334102002-KM-01, Effective office administration and management, Level 5, 10 Credits.
  • 334102002-KM-02, Business communication and customer services, Level 5, 8 Credits.
  • 334102002-KM-03, Office protocol, deportment and etiquette, Level 5, 8 Credits.
  • 334102002-KM-04, Apply End User Computing, Level 3, 6 Credits.
  • 334102002-KM-05, Social media and digital literacy, Level 4, 5 Credits.
  • 334102002-KM-06, Introductory project management, Level 4, 2 Credits.
  • 334102002-KM-07, Computerised Project Management, Level 5, 15 Credits.
  • 334102002-KM-08, Basic business calculations, Level 4, 5 Credits.
  • 334102002-KM-09, Resource and procurement management, Level 5, 15 Credits.
  • 334102002-KM-10, Tender and procurement processes, and procedures, Level 5, 5 Credits.
  • 334102002-KM-11, Document management and record keeping, Level 5, 15 Credits.
  • 334102002-KM-12, Staffing, and people support, Level 5, 15 Credits.
  • 334102002-KM-13, Principles of the National Qualifications Framework (NQF) in relation to Skills development and Workplace Skills Plan (WSP) administration, Level 5, 12 Credits.
  • 334102002-KM-14, Public relations, marketing and advocacy, Level 5, 6 Credits.
  • 334102002-KM-15, Ready for work standards, Level 4, 5 Credits.
    Total number of credits for Knowledge Modules: 132

Practical Skill Modules:

  • 334102002-PM-01, Communication and effective customer relationships, Level 5, 10 Credits.
  • 334102002-PM-02, Manage, coordinate and assist in the administration and clerical support of resources to facilitate the smooth and effective operational activities within the organisation, Level 5, 15 Credits.
  • 334102002-PM-03, Assist in the administration and preparation of the process of tendering of contracts, Level 5, 15 Credits.
  • 334102002-PM-04, Manage meetings, Level 5, 15 Credits.
  • 334102002-PM-05, Payroll processing and pay administration, Level 5, 15 Credits.
  • 334102002-PM-06, Support the recruitment, selection, and induction of staff, Level 5, 15 Credits.
  • 334102002-PM-07, Classify, identify, register, track and dispose of records and information, Level 5, 15 Credits.
  • 334102002-PM-08, Assist in the administration and preparation of the Workplace Skills Plan (WSP), Level 5, 15 Credits.
  • 334102002-PM-09, Provide administrative support to Marketing/Public Relations division, Level 5, 20 Credits.
  • 334102002-PM-10, Prepare, install and dismantle exhibition elements, Level 5, 10 Credits.
  • 334102002-PM-11, Manage a small project, Level 5, Credits 10.
    Total number of credits for Practical Skill Modules: 155

Work Experience Modules:

  • 334102002-WM-01, Perform administrative and meeting support functions to support management, Level 5, 12 Credits.
  • 334102002-WM-02, Handle customer and client’s queries and liaison in an office, Level 5, 8 Credits.
  • 334102002-WM-03, Marketing/Public Relations and administrative support, Level 5, 25 Credits.
  • 334102002-WM-04, Assist in planning and coordinating at least two special events/conferences, Level 5, 20 Credits.
  • 334102002-WM-05, Procure and allocate resources, Level 5, 15 Credits.
  • 334102002-WM-06, Solicit tender offers in terms of a set of procedures, Level 5, 10 Credits.
  • 334102002-WM-07, Manage a paperless office, Level 5, 20 Credits.
  • 334102002-WM-08, Supervision, and training of administration staff, Level 5, 15 Credits.
  • 334102002-WM-09, Assist in developing a Workplace Skills Plan according to employee training needs, Level 5, 8 Credits.
  • 334102002-WM-10, Apply ready for work standards to everyday work activities, Level 5, 25 Credits.
    Total number of credits for Work Experience Modules: 158
  1. Manage resources according to good governance policies and procedures to facilitate the smooth and effective operational activities within the organisation (NQF Level 5).
  2. Manage, coordinate and assist in the administration and clerical support of the specific departments to facilitate the smooth running thereof by using computerised systems and practices (NQF Level 5).
  3. Assist in selection process, induction, employee wellness and skills development of employees (NQF Level 5).
  4. Process given data to complete a Workplace Skills Plan (NQF Level 5).
  5. Assist in the administrative function of the marketing, public relations and advocacy of the organisation (NQF Level 5).
  6. Communicate effectively using appropriate methods to maintain effective customer relationships according to organisational standards customer service of internal and external stakeholders (NQF Level 5).
  7. Plan, administer and provide support services to a special project within an organisation (NQF Level 5)

NQF Level 4 with Communication.

Higher Occupational Certificate: HRM Administrator
(NQF 5)

Call Us: 012 000 8613

Qualification Title: Higher Occupational Certificate: HRM Administrator
Qual ID: 121150
NQF Level: 5
Credits: 120

Purpose:
The purpose of this qualification is to prepare a learner to function as a Human Resource Management Administrator. A Human Resource Management (HRM) Administrator contributes to organisational success by supporting the effective and efficient operation of the Human Resource Function within an organisation by providing ethical and professional HRM administrative services. This includes collating and processing data for Workforce Planning, Staff Attraction and Procurement, Employee Maintenance and Development and Employment Relations Management. The HRM administrator also coordinates and provides dedicated communication and coordination services.

Successful learners will demonstrate the following attributes: attention to detail, sense of urgency and time management, analytical ability, compliance orientation, effective communication, and empathetic listening.

Qualified learners will be able to:

  • Collect Human Resource Management data and process the data into appropriate information that is available for decision-making.
  • Provide administrative services for the full range of HRM services.
  • Monitor, support, and maintain the various communication and administrative processes with relevant stakeholders to optimise the employment relations in the organisation.
  • Compile, maintain and ensure the safeguarding of all HRM records.

Rationale:

Human Resource Management (HRM) plays a crucial role in ensuring that organisations attract, retain, and develop talent to achieve their strategic goals. The administrative function is essential to support this function in organisations. The administrative role is becoming more important as the HRM landscape evolves due to technological advancements, changing demographics, and globalisation. In this realignment, the qualification has been elevated from a purely clerical role into a full administrative one. This is essential to meet the demands of complex and evolving organisations.

Human Resource Management (HRM) Administrators are essential in organisations in South Africa for several reasons. Firstly, the HRM administrators ensure that organisations comply with the various labour laws and regulations in South Africa. These laws cover areas such as minimum wages, working conditions, and employee rights; failure to comply with these laws can result in legal action against the organisation, which can be costly in terms of fines and reputational damage.

Secondly, HRM Administrators aid the organisation in attracting, recruiting, and selecting the best persons for the organisation.

Thirdly the HRM Administrator plays a pivotal role in the internal communication processes in organisations. Effective internal communication is essential for harmonious employment relations in organisations. This qualification establishes a standardised platform for the delivery of these essential services.

Given the importance of this role, having a formal occupational qualification provides several benefits, including ensuring that HRM Administrators possess the necessary skills and knowledge to perform their duties effectively, enhancing their credibility and professionalism, and ensuring compliance with legal and regulatory requirements.

Creating an occupational qualification for Human Resource Management (HRM) Administrators can lead to several social benefits. Firstly, it can help to improve the quality of HRM practices, resulting in more efficient and effective management of an organisation’s workforce. This, in turn, can lead to higher levels of job satisfaction and productivity among employees, which can positively impact society’s overall well-being. Secondly, an occupational qualification can promote greater transparency and accountability in HRM processes, which can help to reduce discrimination and ensure fair treatment for all employees. Finally, by establishing a standard set of competencies and knowledge requirements, an occupational qualification can facilitate the mobility of HRM professionals, allowing them to work in various sectors and organisations, thereby increasing the availability of qualified HRM professionals and contributing to the economy’s overall growth.

The typical learners who will access this occupational qualification will be individuals interested in pursuing a career in HRM or those currently working in HRM roles who wish to formalise their skills and knowledge. This may include individuals who have completed secondary education and are looking to enter the workforce and those who have completed post-secondary education in a related field but have yet to obtain a formal HRM qualification.

Through obtaining the next level of HRM qualification, learners can progress into roles of HRM Officer or related specialised HRM roles such as Recruitment Specialist and Learning and Development Officer. With the HRM Administrator qualification, qualifying learners can also provide freelance services and become self-employed.

Apart from the legacy qualifications being replaced through this realignment process, no other similar qualifications are registered on the NQF. This qualification does not require professional registration.

This qualification is made up of the following compulsory Knowledge, Practical Skill Modules and Work Experience Modules: 

Knowledge Modules

  • 441601-001-00-KM-01, Introduction to Organisations and Human Resource Management, NQF Level 5, 4 Credits.
  • 441601-001-00-KM-02, Data Management and Interpretation, NQF Level 5, 12 Credits.
  • 441601-001-00-KM-03, Administration of Staff Procurement, NQF Level 5, 16 Credits.
  • 441601-001-00-KM-04, Professional Administration for HRM Service Delivery, NQF Level 5, 6 Credits.
  • 441601-001-00-KM-05, HRM Record Keeping, NQF Level 5, 4 Credits.
    Total number of credits for Knowledge Modules: 42

Practical Skill Modules

  • 441601-001-00-PM-01, Collect and Process HRM Data. NQF Level 5, 12 Credits.
  • 441601-001-00-PM-02, Coordinate and Provide Administrative Services for a Full Range of HRM Processes. NQF Level 5, 12 Credits.
  • 441601-001-00-PM-03, Coordinate HRM Communication to Enhance Employment Relations. NQF Level 5, 8 Credits.
  • 441601-001-00-PM-04, Compile, Maintain and ensure the Safeguarding of all HRM Records. NQF Level 5, 10 Credits.
    Total number of credits for Practical Skill Modules: 42

Work Experience Modules

  • 441601-001-00-WM-01: HRM Data Collection and Data Management Processes, NQF Level 5, 8 Credits.
  • 441601-001-00-WM-02: Administrative Processes for Full Range of HRM Services and Processes, NQF Level 5, 12 Credits.
  • 441601-001-00-WM-03: Organisational Communication Processes, NQF Level 5, 8 Credits.
  • 441601-001-00-WM-04: Processes for Compiling, Maintaining, and Securing HRM Records, NQF Level 5, 8 Credits.
    Total number of credits for Work Experience Modules: 36
  1. Collect Human Resources data and process the data into appropriate information that is available for decision-making.
  2. Provide administrative services for the full HRM services.
  3. Monitor, support and maintain the various communication and administrative processes with relevant stakeholders to optimise the employment relations in the organisation.
  4. Compile, maintain and safeguard all HRM records.

NQF Level 4 with English Communication.

Higher Occupational Certificate: HRM Officer
(NQF 6)

Call Us: 012 000 8613

Qualification Title: Higher Occupational Certificate: HRM Officer
Qual ID: 121151
NQF Level: 6
Credits: 134

Purpose:

The purpose of this qualification is to prepare a learner to function as a Human Resource Management (HRM) Officer.

A Human Resource Management (HRM) Officer contributes towards organisational success by facilitating the professional and ethical execution of Human Resources practices, including Human Resources and Workforce Planning, Staff Attraction and Procurement, Employee Maintenance and Development, Employment Relations Management, and the effective delivery of all related Human Resource Management Services. Competent learners will demonstrate the following key attributes: patience and tenacity, fairness and compliance, objectivity and empathy, results focus and client-centric service orientation.

A qualified learner will be able to:

  • Facilitate and guide the development and implementation of dynamic HR architecture aligned to organisational strategic intent and the agreed employment value proposition.
  • Implement and coordinate appropriate talent management and workforce plans and tactics.
  • Implement strategically aligned and integrated Learning and Development (L&D) and organisational growth strategies and plans.
  • Implement strategically aligned employment relations practices and initiatives.
  • Maintain, monitor, and deliver HRM services.

Rationale:

Human Resource Management (HRM) ensures that organisations attract, retain, and develop human capital to achieve their strategic goals. The HRM Officer is an essential role player in organisations that deliver various HRM services such as employee recruitment, selection, performance management, learning and development and employee relations management. As the HRM landscape evolves due to technological advancements, changing demographics, and globalisation, the role of HRM practitioners has become increasingly important. They must professionally deliver the required services within an increasingly complex environment.

To meet the demands of the industry, there is a critical need to standardise the HRM Officer role. This qualification will provide a standardised knowledge, skills, and competencies to serve that purpose.

This qualification also provides a clear career pathway for HRM practitioners, supporting their professional development and their sense of job satisfaction and engagement. The qualification will enable the HRM Officer to protect organisations and their employees by managing human capital risk.

Furthermore, this qualification will have broader social benefits, such as promoting diversity and inclusion in the workplace and supporting the development of ethical and socially responsible HRM practices. It will also provide individuals with recognised and portable credentials that enable them to work in HRM roles across different industries and geographies, increasing their employability and contributing to developing a globally competitive workforce.

The typical learners who will access the occupational qualifications will be individuals who are interested in pursuing a career in HRM or those who are currently working in HRM roles and wish to formalise their skills and knowledge, including individuals who have completed post-secondary education in a related field but have not yet obtained a formal HRM qualification. The qualification may also appeal to individuals currently working in HRM roles but still need a formal qualification.

Overall, the occupational qualification will be accessible to individuals from diverse backgrounds and at various stages of their careers. It will provide a valuable and relevant credential for those working in or interested in pursuing a career in HRM.

Learners will be able to progress to the role of HRM Advisor or similar operational positions upon achieving this qualification.

Apart from the legacy qualifications being replaced through this realignment process, no other similar qualifications are registered on the NQF.

This qualification does not require professional registration. 

This qualification is made up of the following compulsory Knowledge, Practical Skill Modules and Work Experience Modules: 

Knowledge Modules

  • 242303-001-00-KM-01, Creating and Implementing Organisational Architecture for Organisational success and sustainability, NQF Level 6, 8 Credits.
  • 242303-001-00-KM-02, Making Talent Management and workforce plans work, NQF Level 6, 7 Credits.
  • 242303-001-00-KM-03, Operationalising Learning and Development (L&D) and Organisational Growth Strategies, NQF Level 6, 8 Credits.
  • 242303-001-00-KM-04, Implementing Employment Relations Strategies, NQF Level 6, 20 Credits.
  • 242303-001-00-KM-05, Delivering Human Resource Management Services, NQF Level 6, 7 Credits.
    Total number of credits for Knowledge Modules: 50

Practical Skill Modules

  • 242303-001-00-PM-01, Implementing fit-for-purpose HR Architecture. NQF Level 6, 8 Credits.
  • 242303-001-00-PM-02, Facilitating effective Talent Management. NQF Level 6, 8 Credits.
  • 242303-001-00-PM-03, Implement Learning and Development and Organisational Growth initiatives. NQF Level 6, 12 Credits.
  • 242303-001-00-PM-04, Operationalise Employment Relations strategies and plans. NQF Level 6, 10 Credits.
  • 242303-001-00-PM-05, Deliver HRM Services. NQF Level 6, 10 Credits.
    Total number of credits for Practical Skill Modules: 48

Work Experience Modules

  • 242303-001-00 WM-01: Organisational and Work design and implementation processes, NQF Level 6, 8 Credits.
  • 242303-001-00 WM-02: Talent Management Processes, NQF Level 6, 4 Credits.
  • 242303-001-00 WM-03: Learning and Development and Organisational Growth Processes, NQF Level 6, 8 Credits.
  • 242303-001-00 WM-04: Employment Relations Facilitation Processes, NQF Level 6, 12 Credits.
  • 242303-001-00 WM-05: HRM Service Delivery Processes, NQF Level 6, 4 Credits.
    Total number of credits for Work Experience Modules: 36
  1. Facilitate and guide the development and implementation of dynamic HR architecture that is aligned with organisational strategic intent and the agreed employment value proposition.
  2. Implement and coordinate the use of appropriate talent management and workforce plans and tactics.
  3. Implement strategically aligned and integrated Learning and Development (L&D) and organisational growth strategies and plans.
  4. Implement strategically aligned employment relations practices and initiatives.
  5. Maintain, monitor, and deliver HRM services.

NQF Level 4 with English Communication.

Occupational Certificate: Organisational Risk Practitioner
(NQF 6)

Call Us: 012 000 8613

Qualification Title: Occupational Certificate: Organisational Risk Practitioner
Qual ID: 94222
NQF Level: 6
Credits: 125

Purpose:

The purpose of this qualification is to prepare a learner to be able to manage risk management plans in support of an organisation’s risk framework, which is generally the responsibility of Risk Officers. However, the Risk Practitioners assist the Risk Officers by undertaking or facilitating activities related to the implementation of the plans for managing risk in an organisation. 

A qualified learner will be able to:

  • Implement the framework (usually developed by Risk Officers) for managing risk in the business unit.
  • Create and sustain risk management partnerships.
  • Establish the internal and external risk context.
  • Assess risk to produce and update a risk profile for a business unit.
  • Prepare and facilitate risk treatment plans for a business unit.
  • Monitor, review and improve risk management activities and processes.

Rationale:

This Occupational Certificate: Organisational Risk Practitioner is an entry level qualification to provide sufficient knowledge and understanding in order to contribute towards supporting the functions carried out by the Risk Officers. Risk Officers are responsible to manage the complete risk management process within an organisation.

This qualification is made up of the following compulsory Knowledge, Practical Skill Modules and Work Experience Modules: 

Knowledge Modules:

  • Introduction to Risk Management, NQF Level 5, 5 Credits.
  • Risk Management Enablers, NQF Level 5, 8 Credits.
  • Risk Management Framework: Strategy and Policy, NQF Level 5, 5 Credits.
  • Risk Management Framework: Processes, NQF Level 6, 10 Credits.
    Total number of credits for Knowledge Modules: 28

Practical Skill Modules:

  • Prepare and Facilitate Risk Treatment Plans for a Business Unit., NQF Level 5, 2 Credits.
  • Establish the Internal and External Risk Context, NQF Level 5, 3 Credits.
  • Implement the Framework for Managing Risk, NQF Level 6, 5 Credits.
  • Create and Sustain Risk Management Partnerships, NQF Level 6, 5 Credits.
  • Assessment of Risk, NQF Level 6, 8 Credits.
  • Monitor, Review and Improve Risk Management Activities and Processes., NQF Level 6, 5 Credits.
    Total number of credits for Practical Skill Modules: 28

Work Experience Modules:

  • Contribute to the Implementation of the Risk Management Framework for Managing Risk in the Business Unit, NQF Level 6, 15 Credits.
  • Identify Risk Management Partnerships, NQF Level 6, 10 Credits.
  • Establish the Internal and External Risk Context, NQF Level 5, 10 Credits.
  • Assessment of Risk, NQF Level 6, 16 Credits.
  • Prepare Risk Treatment Plans for a Business Unit, NQF Level 6, 8 Credits.
  • Monitor and Review Risk Management Activities and Processes, NQF Level 6, 10 Credits.
    Total number of credits for Work Experience Modules: 69
  1. Create and Sustain Risk Management Partnerships (NQF Level 6).
  2. Establish the Internal and External Risk Context (NQF Level 5).
  3. Continuously Assessing Risk to Produce and Update a Risk Profile for a Business Unit (NQF Level 6).
  4. Implement the framework for managing risk in the Business Unit (NQF Level 6).
  5. Preparing and Facilitating Risk Treatment Plans for a Business Unit (NQF Level 6).
  6. Monitor, Review and Improve Risk Management Activities and Processes (NQF Level 6).

NQF Level 4.

Advanced Occupational Certificate: HRM Advisor
(NQF 7)

Call Us: 012 000 8613

Qualification Title: Advanced Occupational Certificate: HRM Advisor
Qual ID: 121152
NQF Level: 7
Credits: 178

Purpose:
The purpose of this qualification is to prepare a learner to function as a Human Resource Management Advisor.

A Human Resource Management (HRM) Advisor works in a range of public and private sector organisations as a strategic partner to the organisation. A HRM Advisor proactively contributes to organisational success by providing professional advice and support relating to the attraction, procurement, maintenance, development, and separation of Human Resource Assets (Human Capital). The HRM Advisor must ensure optimum compliance with legislative requirements, national and international professional practice standards, collective agreements, and leading practices within the HRM discipline.

A qualified learner will demonstrate the following key attributes: collaborative decision-making, analytical problem-solving, service-oriented leadership, people-oriented, team building and strategic thinking.

A qualified learner will be able to:

  • Design and develop appropriate Human Resource Management strategies, derive dynamic employment value propositions, and advise on the effective implementation and maintenance of these strategies and value propositions.
  • Facilitate, drive, and advise on the design and development of appropriate talent management and workforce architecture strategies and initiatives.
  • Design, integrate and advise on the implementation of strategically appropriate Learning & Development (L&D) and organisational growth plans and initiatives.
  • Facilitate and advise on the implementation and use of world-class employment relations practices and initiatives.
  • Oversee and advise on the effective delivery of all Human Resource Management services.

Rationale:

Organisational survival, growth and sustainability are the key focus areas of management and leadership. The health of organisations in the public, private and non-governmental service sectors are critical for the nation and the economy. The single most important element of any organisation is its human capital, and this has become a key factor in creating a competitive edge for organisations. In South Africa and globally, the professional and fair utilisation of human capital is increasingly being entrenched as a way of life and a key determinant for success. Therefore, all organisations require professional guidance relating to the utilisation and management of their human capital. Because of this strategic imperative, the need for obtaining and developing human capital is firmly entrenched into the South African Constitution and national development planning processes and forms the cornerstone of the South African National Development Strategy.

The importance of professional guidance in Human Resource Management has led to the development of several qualifications registered on the Occupational Qualifications Sub Framework of the National Qualifications Framework (NQF). In collaboration with industry representatives, a process to re-align these qualifications and replace them with Occupational Qualifications were initiated. The result of this realignment process is a suite of three qualifications, starting at NQF Level 5 and culminating in the Advanced Occupational Diploma: HRM Advisor at NQF Level 7.

The employment of practitioners with professional HRM capabilities to navigate through the complex legislative and social dynamics that workplaces find themselves in is essential for organisational success. It is also critical to standardise the various approaches to Human Resource Management and to ensure that they are aligned with the national transformation agenda and the national and global professional standards for HRM. This aspect of organisational management is becoming more important daily because of the ongoing technical, environmental, and social evolution confronting organisations. The Advanced Occupational Diploma: HRM Advisor will serve as a platform for developing and nurturing the skills required for HRM practitioners to become strategic partners in organisations, guiding them through these turbulent organisational dynamics.

Furthermore, this qualification will have broader social benefits and will promote diversity and inclusion in the workplace. It will also contribute towards supporting the development of ethical and socially responsible HRM practices at all levels of society. It will also provide individuals with recognised and portable credentials that will enable them to work in HRM roles across different industries and geographies, increasing their employability and contributing to the development of a globally competitive workforce.

The typical learners who will access the occupational qualification will be individuals who are interested in pursuing a career in HRM or those who are currently working in HRM roles and wish to formalise their skills and knowledge.

Furthermore, this qualification may also appeal to individuals currently working in technical and managerial roles and require formal education in the HRM discipline to enable them to take up senior roles in organisations.

After successfully completing this qualification, learners will be able to operate in several senior HRM roles, such as HRM Business Partner, HRM Specialist and HRM Manager, amongst others.

Apart from the legacy qualifications being replaced through this realignment process, no other similar Occupational Qualifications are registered on the NQF.

This qualification does not require professional registration.

This qualification is made up of the following compulsory Knowledge, Practical Skill Modules and Work Experience Modules: 

Knowledge Modules

  • 242303-000-00-KM-01, Strategic Role of HRM, NQF Level 7, 15 Credits.
  • 242303-000-00-KM-02, Strategic Talent Management and Workforce Planning., NQF Level 7, 10 Credits.
  • 242303-000-00-KM-03, Strategic Role of Learning and Development (L&D) and Organisational Growth, NQF Level 7, 10 Credits.
  • 242303-000-00-KM-04, Strategic Employment Relations Management., NQF Level 7, 12 Credits.
  • 242303-000-00-KM-05, Strategic View on HRM Service Delivery, NQF Level 7, 8 Credits.
    Total number of credits for Knowledge Modules: 55

Practical Skill Modules

  • 242303-000-00-PM-01, Design, Develop and Implement HRM Strategies. NQF Level 7, 15 Credits.
  • 242303-000-00-PM-02, Facilitate the Design and Implementation of Talent Management and Workforce Plans and Initiatives, NQF Level 7, 15 Credits.
  • 242303-000-00-PM-03, Oversee the Design and Integration of L&D and Organisational Growth Strategies, Plans and Interventions, NQF Level 7, 15 Credits.
  • 242303-000-00-PM-04, Guide and Advise on the Creation and Maintenance of World-Class Employment Relations in the Organisation, NQF Level 7, 20 Credits.
  • 242303-000-00-PM-05, Oversee and Advise on the Delivery of Needs Driven HRM Services, NQF Level 7, 10 Credits.
    Total number of credits for Practical Skill Modules: 75

Work Experience Modules

  • 242303-000-00-WM-01, Organisational and HRM Strategic Planning and Strategy Implementation Processes, NQF Level 7, Credits 8.
  • 242303-000-00-WM-02, Strategic Talent Management Processes, NQF Level 7, 16 Credits.
  • 242303-000-00-WM-03, Strategic Learning and Development and Organisational Growth Processes, NQF Level 7, 8 Credits.
  • 242303-000-00-WM-04, Organisational Employment Relations Management Processes, NQF Level 7, 8 Credits.
  • 242303-000-00-WM-05, HRM Service Delivery Processes, NQF Level 7, 8 Credits.
    Total number of credits for Work Experience Modules: 48
  1. Design and develop appropriate Human Resource Management Strategies, derive dynamic employment value propositions, and advise on the effective implementation and maintenance of these strategies and value propositions.
  2. Facilitate, drive, and advise on the design and development of appropriate talent management and workforce architecture strategies and initiatives.
  3. Design, integrate and advise on the implementation of strategically appropriate learning & development (L&D) and organisational growth plans and initiatives.
  4. Facilitate and advise on the implementation and use of world-class employment relations practices and initiatives.
  5. Oversee and advise on the effective delivery of all Human Resource Management services.

Advanced Occupational Certificate: Human Resource Management Officer NQF Level 6 or equivalent NQF Level 6.

Stay Updated

We provide valuable information on a regular basis that will assist you as a business owner or a learner. If you are a business owner or director, please fill in your best email to receive these informative newsletters. If you are a learner, please fill in your best email to receive our newsletter that is relevant to learnerships.

 

Newsletter Sign-Up